Frequently Asked Questions HTML

Below are answers to frequently asked questions. If you still have questions, please call us at 828-253-1805.

Spicer Greene Jewelers is open Tuesday through Saturday from 10am-6pm. Closed on Sundays & Mondays and certain holidays (Fourth of July, Thanksgiving Day, Christmas Day, New Years Day).

Your online purchase may be returned or exchanged within 30 days from the original purchase date unless otherwise stated. 

The item must be unworn, in original condition, and in the original gift box with all warranty cards and explanation booklets intact. Special orders, completed layaways, and modified and/or custom pieces are not returnable or exchangeable. Sale items and discounted items are final sale and are not returnable or exchangeable.

Yes. Spicer Greene Jewelers partners with an independent appraiser with decades of experience working in the jewelry industry. 

Learn more about appraising your jewelry here.

Yes. Spicer Greene Jewelers can buy any type of precious metal (gold, silver or platinum) and any diamonds or gemstones.

Click here for more information about selling your jewelry.

Yes. Spicer Greene Jewelers will buy anything from antique jewelry to beautiful fashion pieces, to engagement and wedding rings.

Spicer Greene Jewelers can perform almost any fine jewelry repair you can bring us. From ring sizing to pearl restringing to watch batteries to complicated restorations of heirloom jewelry, our team can do it all!