Exchanges and Returns

Spicer Greene Jewelers exists to satisfy our customers. Unless otherwise stated, your online purchase may be returned or exchanged within 30 days from the original purchase date. The item must be unworn, in original condition, and in the original gift box with all warranty cards and explanation booklets intact. Special orders, completed layaways, and modified and/or custom pieces are not returnable or exchangeable. Sale items and discounted items are final sale and are not returnable or exchangeable

Special Orders and Layaways

Special orders are not returnable, and no exchange or refund can be made. All special orders require a 50% nonrefundable deposit. A special order constitutes any item ordered or altered at the customer’s request. Showcase items may be put on layaway for up to 90 days unless other terms are made and agreed upon. Layaways require a minimum 30% down payment, and payments must be made at least once a month. Items are subject to be returned to stock if terms are not met, and no refunds will be issued. If an item is returned to stock, a store credit will be issued, and the amount must be used within a period of 1 year.

Contact Us

Any feedback, questions, or requests concerning Spicer Greene Jewelers’ website should be directed to You may also call us at (828) 253-1805

Please Note: With acceptance of these terms, the customer agrees to the above terms and conditions. No other policies, either expressed or implied will be honored.